Shipping Policy

Thank you for partnering with Shoppers Bazaar for your wholesale handbag sourcing. We are committed to delivering your commercial consignments securely, efficiently, and on schedule across India. Please review the terms and logistical procedures that govern our shipping process below.

1. Order Processing & Dispatch Timelines

• Processing Time: All B2B wholesale orders are processed, packaged, and dispatched within 1 to 3 business days following successful payment verification and invoice clearance.
  
• Operating Hours: Dispatch operations run Monday through Saturday, excluding Sundays and gazetted public holidays.
  
• Bulk Inspections: Because wholesale orders undergo rigorous batch-level quality checks before packing, high-volume orders (exceeding 100 units) may require an additional 24 hours for final consolidation and palletization.
  

2. Pan-India Delivery Coverage & Transit Timelines

We provide reliable doorstep freight fulfillment across all states and union territories in India via verified commercial surface and express surface logistics partners:

Note: Delivery timeframes are estimates and may occasionally experience transit delays due to regional logistics bottlenecks, extreme weather disruptions, or interstate border checkpoints.

3. Shipping Charges & Freight Billing

• Standard Commercial Freight: B2B wholesale orders are priced at direct-from-factory rates. Shipping costs are calculated based on gross volumetric weight, carton dimensions, and delivery pincode.
  
• Upfront Quotations: Applicable shipping charges will be itemized at checkout or billed as per the negotiated freight terms stated on your formal commercial invoice before dispatch.
  
• Doorstep Unloading: Standard delivery covers ground-floor doorstep delivery at the registered commercial or residential address provided during checkout.
  

4. Consignment Tracking

• Once your shipment is handed over to our transport partner, an automated dispatch confirmation will be shared via email and WhatsApp.
  
• This notification includes your LR (Lorry Receipt) Number / Waybill Number and the direct carrier tracking link, allowing you to monitor the real-time transit status of your cargo.
  

5. Address Verification & Re-Delivery

• Accuracy: Buyers are strictly required to ensure that the complete delivery address, landmark, PIN code, and contact person details are accurate before dispatch confirmation.
  
• Failed Delivery: Our courier partners attempt delivery up to three times. If a consignment is returned to our central warehouse due to non-availability, an incorrect address, or refusal to accept without valid grounds, the buyer is liable for both the return freight and re-shipping expenses.
  

6. Transit Damage & Tamper Protocol

• Package Verification: If the outer master carton appears cut, severely damaged, or tampered with at the time of delivery, please make a formal endorsement note on the delivery challan/Proof of Delivery (POD) before signing.
  
• Mandatory Unboxing Video: For missing items, damage claims, or discrepancies in piece counts, buyers must record an uninterrupted, continuous video while opening the sealed master parcel from start to finish.
  
• Reporting Window: Any transit-related damage or discrepancy must be reported to our support desk within 48 hours of delivery, accompanied by the unboxing video and clear photographs.
  

7. Support & Freight Desk

For logistical updates, express surface freight requests, or transport queries, reach out to our logistics coordination team:

• Email: care.shoppersbazaar@gmail.com
  
• Phone / WhatsApp: +91 6203344962